betpas Privacy Policy

1 Introduction

betpas ("betpas", "we", "us", "our") operates the online sports betting and casino platform accessible at betpas.bio. This Privacy Policy ("Policy") describes how betpas collects, uses, stores, shares, and protects the personal information you provide when you register an account, make a deposit, place a bet, access customer support, or otherwise interact with the betpas platform.

By creating a betpas account or using any part of the betpas platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not register for or use betpas.

This Policy should be read alongside the betpas Terms & Conditions and the Responsible Gaming policy, both of which form part of your agreement with betpas.

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2 Data Controller

betpas is the data controller responsible for personal data collected through betpas.bio. This means betpas determines the purposes for which your personal data is processed and the means by which that processing takes place. For any queries regarding this Policy or your personal data, please contact betpas via the details provided in Section 15 of this document.

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3 Data We Collect

betpas collects personal data in the following categories, depending on how you interact with the platform:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, national ID or passport number	Registration and KYC verification
Contact Data	Email address, mobile number, city of residence (e.g., Dhaka, Chittagong, Sylhet)	Registration and account updates
Financial Data	Mobile wallet identifiers (bKash, Nagad, Rocket, Upay), transaction references, deposit and withdrawal amounts in BDT	Deposits, withdrawals, and bonus claims
Gaming Activity Data	Bets placed, games played, wager amounts, win/loss history, session duration	Ongoing platform use
Technical Data	IP address, device type, browser type and version, operating system, time zone (BST, UTC+6)	Each platform visit
Communications Data	Live chat transcripts, support email content, feedback submissions	Customer support interactions
Usage Data	Pages viewed, features used, navigation paths, click patterns, session timestamps	Each platform visit via cookies and analytics

betpas does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric identifiers. If you voluntarily disclose such information in a support communication, betpas will use it only to the extent strictly necessary to respond to your query.

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4 How We Use Your Data

betpas uses the personal data it collects for the following purposes:

• Account Management: To create, verify, maintain, and close your betpas account, and to authenticate your identity each time you log in.
• Payment Processing: To process BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all transactions.
• Service Delivery: To provide access to sports betting markets, casino games, slots, live dealer tables, and all other betpas products.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to apply deposit limits, cooling-off periods, and self-exclusion measures where requested or where betpas has a duty of care obligation.
• Fraud Prevention and Security: To detect and prevent fraudulent transactions, account takeovers, money laundering, underage gambling, and other prohibited conduct described in the betpas Terms & Conditions.
• Legal and Regulatory Compliance: To satisfy Know Your Customer (KYC) obligations, retain records as required by applicable law, and respond to lawful requests from relevant authorities.
• Customer Support: To respond to enquiries, resolve disputes, and provide technical assistance via live chat and email.
• Platform Improvement: To analyse usage patterns, test new features, diagnose technical issues, and improve the overall betpas user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform news — only where you have consented to receive such communications. You may opt out at any time.

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5 Legal Basis for Processing

betpas processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is required to perform the contract between you and betpas — for example, processing a deposit or settling a winning bet.
• Legitimate Interests: Processing that serves the legitimate business interests of betpas — for example, fraud detection, platform security, and service improvement — provided those interests are not overridden by your privacy rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC identity verification requirements and financial record-keeping obligations.
• Consent: Processing for which you have given explicit, informed consent — primarily marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

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6 Data Sharing

betpas does not sell, rent, or otherwise commercially transfer your personal data to any third party. betpas may share your personal data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment Processors: bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals. Each provider operates under its own published privacy policy.
• Game Providers: Third-party game studios — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — may receive a session token and stake/result data necessary to run the games you play. No additional personal data is transferred.
• KYC and Identity Verification Services: Where betpas uses a third-party identity verification provider to authenticate documents submitted during KYC, that provider will process your identity data under a data processing agreement with betpas.
• IT Infrastructure and Security Providers: Cloud hosting, server management, and cybersecurity providers who support the betpas platform infrastructure. All such providers are contractually bound to process data only on betpas's instructions.
• Legal and Regulatory Authorities: betpas may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by law or in response to a lawful order, subpoena, or court directive.

No personal data is transferred to recipients in jurisdictions that do not offer adequate data protection standards without appropriate safeguards being in place.

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7 Payment Data

betpas takes the security of your financial information very seriously. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, the following data handling standards apply:

• betpas does not store your full mobile wallet PIN, OTP codes, or wallet passwords on its servers at any time.
• betpas retains only the mobile wallet account number (or masked identifier), transaction reference number, amount in BDT, and transaction timestamp — the minimum information required to reconcile payments and process withdrawals.
• All payment-related data in transit is protected by 256-bit SSL/TLS encryption.
• betpas's financial records are retained for a minimum period as required by applicable accounting and anti-money-laundering obligations. See Section 9 for retention timelines.
• If you believe a transaction has been processed in error, contact betpas support via live chat immediately. betpas will investigate and, where an error is confirmed, rectify the account balance within a reasonable timeframe.

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8 Cookies & Tracking

betpas uses cookies and similar tracking technologies to operate the platform and to understand how users interact with it. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the betpas platform to function. They maintain your login session, remember your language preference, and enable core security features. These cookies cannot be disabled without impairing platform functionality.
• Analytics Cookies: These cookies collect anonymised information about how visitors use betpas — which pages are visited most frequently, how long sessions last, and where users navigate from. This data is used solely to improve the platform experience.
• Functional Cookies: These cookies remember your preferences — such as your preferred game lobby view or notification settings — to personalise your experience on return visits.

betpas does not use third-party advertising cookies or cross-site tracking pixels. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent some betpas features from operating correctly.

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9 Data Retention

betpas retains your personal data for as long as your account remains active and for a defined period thereafter, depending on the category of data and the legal basis for its retention:

• Account and Identity Data: Retained for the full duration of your account and for a minimum of 5 years following permanent account closure, in compliance with anti-money-laundering record-keeping requirements.
• Financial Transaction Data: Retained for a minimum of 5 years from the date of each transaction for accounting and audit purposes.
• Gaming Activity Data: Retained for 3 years from the date of the relevant session or bet, primarily for dispute resolution and responsible gaming monitoring purposes.
• Support Communications: Retained for 2 years from the date of the last interaction in a given support thread.
• Technical and Usage Data: Retained in anonymised or aggregated form for up to 2 years for platform analytics purposes.

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to backup system constraints, betpas will isolate the data and prevent it from further processing until deletion is complete.

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10 Data Security

betpas implements a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and betpas servers.
• Encrypted storage of passwords using industry-standard hashing algorithms. betpas staff cannot view your password in plain text.
• Role-based access controls ensuring that betpas personnel can only access personal data to the extent required by their specific job function.
• Regular security audits and vulnerability assessments of the betpas platform infrastructure.
• Two-factor authentication options available to users to add an additional layer of protection to their accounts.
• Automated fraud detection systems that monitor account activity for signs of unauthorised access or suspicious transactions.

While betpas employs robust security measures, no digital platform can guarantee absolute security. You are responsible for keeping your betpas login credentials confidential and for notifying betpas support immediately at [email protected] if you suspect any unauthorised access to your account.

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11 Your Rights

Subject to applicable law, you have the following rights with respect to your personal data held by betpas:

• Right of Access: You may request a copy of the personal data betpas holds about you, along with information about how it is processed.
• Right to Rectification: You may request that betpas correct any inaccurate or incomplete personal data held in your account.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to betpas's legal retention obligations described in Section 9.
• Right to Restriction: You may request that betpas restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: You may request that betpas provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Object: You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests, subject to betpas demonstrating compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact betpas support via live chat or at [email protected]. betpas will acknowledge your request within 5 business days and respond substantively within 30 days. In complex cases, this period may be extended by a further 30 days, with prior notification.

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12 Children's Privacy

betpas is strictly an 18+ platform. betpas does not knowingly collect personal data from individuals under the age of 18. If betpas discovers or is notified that personal data has been collected from an underage individual, the relevant account will be closed immediately, all funds will be returned, and the personal data will be deleted as soon as practicable.

Parents and guardians who believe that a minor may have created a betpas account are urged to contact betpas support immediately via live chat or at [email protected]. betpas will treat all such reports with urgency and confidentiality.

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13 Third-Party Links

The betpas platform does not include links to external third-party websites. In the event that any third-party content or reference is ever displayed on the platform, betpas is not responsible for the privacy practices of those third parties. This Policy applies exclusively to data collected and processed by betpas through betpas.bio.

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14 Policy Amendments

betpas reserves the right to update or revise this Privacy Policy at any time. Material changes will be communicated to registered users via the email address on file and via a prominent notice on the betpas platform. The effective date of the current version is displayed at the top of this document. Your continued use of betpas following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using betpas and may request account closure as described in the betpas Terms & Conditions.

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15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the betpas data protection team through the following channels:

• Live Chat: Available 24/7 through the betpas platform — average response time 2–5 minutes.
• Email: [email protected] (plain text — not a clickable link)
• Operating Hours: All support channels operate on Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week.

betpas aims to acknowledge all written privacy enquiries within one business day and to provide a substantive response within 30 days of receiving all necessary information from the requesting party.